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CRM/ERPClient: Global Logistics & Supply Chain Company
Replacing Excel Chaos with a Real-Time Custom CRM for Global Logistics
Managing over 500 daily shipments across scattered spreadsheets caused frequent data loss, version conflicts, and a flood of manual status calls. We built a custom web dashboard as the single source of truth, integrated with a centralized CRM.
Custom Web DashboardCRM IntegrationWorkflow Automation
Validated Metric Outcome120+ Hours Saved Weekly
The Pain Points
Operational Challenges Before Engagement
- 500+ daily shipments tracked manually across scattered spreadsheets.
- Frequent data loss and version-conflict errors between teams.
- No automated client notifications, leading to a flood of manual status-update calls.
- Zero real-time visibility into shipment status for management or customers.
Our Solution
Strategic & Technical Execution
Built a custom web dashboard as the single source of truth for shipment data. Integrated a centralized CRM to unify sales, operations, and customer communication with role-based access control.
Key Deliverables
- Custom React/Node.js shipment tracking dashboard
- CRM integration with automated notification triggers
- Real-time reporting and analytics module
- Staff training and 24/7 technical support handover
Measured Impact
The Results Achieved
120+ man-hours saved per week through automation
Zero data loss incidents since go-live
60% increase in Client Satisfaction Score (CSAT)
Target Keywords & Topics
#custom CRM development#logistics software solutions#workflow automation for logistics#custom business dashboard#CRM implementation case study
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